Returns & Exchanges

1-Year Replacement Coverage & 30-Day Money-Back Guarantee Because Your Comfort Matters.

✅ 30-Day Money-Back Guarantee

If you're not 100% satisfied with your purchase, you can return it within 30 days of delivery for a full refund — no questions asked. Items must be in original condition and packaging.

🛡️ 1-Year Unconditional Replacement Plan

Every VitalStep product is backed by our 1-Year Unconditional Replacement Policy. If your item wears down, fails, or has any issue within 12 months of purchase — we’ll replace it, completely free of charge. No receipt or return needed. Just reach out and we’ll make it right.

💳 Refunds

Once we receive your return, refunds are processed to the original payment method within 5–7 business days. You'll receive a confirmation email once your refund is issued.

🔄 Exchanges

Need a different size or product? We offer free exchanges within 30 days of delivery. Just contact our team — we’ll guide you through it.

📦 How to Start a Return or Claim

1. Email our support team at support@shopvitalstep.com with your order number and issue.
2. We’ll respond within 24 hours with next steps — either a return label or direct replacement confirmation.
3. For returns, package your item securely and drop it off using the prepaid FedEx label.

⚠️ Return Conditions

• Returns must be initiated within 30 days of delivery.
• Products must be unused, unwashed, and in original packaging.
• Final sale items and gift cards are non-refundable.

📞 Need Help?

Our U.S.-based support team is here to help with returns, replacements, or product concerns:

• Email: support@shopvitalstep.com
• Phone: +1 (847) 309-0470
• Business Hours: Monday – Friday, 9 AM – 5 PM CST

VitalStep — Where Comfort Meets Performance. Proudly American Owned & Operated. 🇺🇸