Privacy Policy

At VitalStep, your privacy and the protection of your personal data is our top priority. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit or make a purchase from shopvitalstep.com.

1. Information We Collect

We may collect the following types of personal information when you interact with our website:

Personal Identifiers: Name, email address, shipping and billing address, phone number
Payment Information: Credit/debit card details processed securely via third-party payment providers (we do not store card numbers)
Device Information: IP address, browser type, operating system, and browsing behavior
Order History: Products purchased, order value, and return details

2. How We Use Your Information

Your information is used for the following purposes:

To process and fulfill orders
To communicate order updates and customer support
To send marketing emails or offers (only with your consent)
To improve website performance and user experience
To detect fraud and protect our store

3. Sharing Your Information

We may share your data with trusted third-party services for the following purposes:

Payment processing (e.g., Shopify Payments, PayPal)
Shipping providers (e.g., FedEx, USPS)
Email marketing platforms (if subscribed)
Website analytics (e.g., Google Analytics)

We never sell your personal information to outside parties.

4. Data Retention

We retain your order and contact information for recordkeeping and legal compliance unless you request deletion.

5. Your Rights

If you are a U.S. resident, you have the right to:

Access or correct your personal data
Request that we delete your personal data
Withdraw consent from email marketing at any time

To exercise any of these rights, please contact us using the details below.

6. Cookies & Tracking

We use cookies and similar technologies to personalize your experience and analyze site traffic. You may disable cookies through your browser settings, but some features of the site may not function properly.

7. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for their privacy practices or content. Please review their privacy policies separately.

8. Children's Privacy

We do not knowingly collect personal information from children under 13. If we become aware of such data, we will delete it promptly.

9. Policy Updates

This policy may be updated from time to time. The revised version will be posted on this page with an updated revision date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

📧 Email: support@shopvitalstep.com
📞 Phone: +1 (847) 309-0470